PRIVACY POLICY
1. Introduction
Maid2Match Limited (NZBN: 9429048503556, Company No: 8073896), trading as Maid2Match (“we”, “us”, “our”), is committed to protecting your privacy and personal information in accordance with the Privacy Act 2020 (NZ) and the Information Privacy Principles (“IPPs”) set out in that Act.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website (www.www.www.maid2match.co.nz), book our cleaning services, or otherwise interact with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide to Us
- Full name and contact details (email address, phone number, postal address)
- Property address and access instructions for cleaning services
- Payment and billing information (processed securely through our third-party payment provider)
- Communications with us (emails, phone calls, messages, feedback, and reviews)
- Preferences regarding cleaning services
2.2 Information Collected Automatically
- IP address and browser type
- Device information and operating system
- Pages visited, time spent on pages, and navigation patterns on our website
- Cookies and similar tracking technologies (see Section 8 below)
- Referral source (how you found our website)
2.3 Information from Third Parties
- Publicly available information
- Information from our business partners or referral sources, with your consent
3. How We Use Your Information
We collect and use your personal information for the following purposes:
- To provide, manage, and improve our cleaning services
- To process bookings, payments, and invoices
- To communicate with you about your bookings, including confirmations, reminders, and follow-ups
- To respond to your enquiries, complaints, or feedback
- To send you marketing communications where you have consented or where we are otherwise permitted to do so under the Unsolicited Electronic Messages Act 2007 (NZ)
- To comply with our legal obligations, including tax and employment law requirements
- To improve our website, services, and customer experience
- To protect our business, staff, and customers from fraud or unlawful activity
- To enforce our Terms and Conditions
4. Legal Basis for Collection
Under the Privacy Act 2020, we collect personal information only where:
- It is necessary for a lawful purpose connected with our business
- The collection is necessary for that purpose
- The information is collected directly from the individual concerned, where reasonable and practicable
Where we collect sensitive information, we will obtain your express consent unless an exception under the Privacy Act 2020 applies.
5. Disclosure of Your Information
We may share your personal information with:
- Our cleaning staff and team leaders, to the extent necessary to provide our services at your property
- Our related companies, including Maid2Match Pty Ltd (Australia), for operational and administrative purposes
- Third-party service providers who assist us in operating our business, including payment processors, IT service providers, cloud hosting providers, marketing platforms, and customer relationship management systems
- Professional advisors, including accountants, lawyers, and insurers
- Government agencies and regulators, where required by law (including the Inland Revenue Department, ACC, and WorkSafe New Zealand)
- Any party involved in a potential or actual sale, merger, or restructure of our business
We require all third parties to respect the security of your personal information and to treat it in accordance with the Privacy Act 2020. We do not permit our third-party service providers to use your personal information for their own purposes.
6. Overseas Disclosure of Information
Some of your personal information may be transferred to, stored in, or accessed from Australia, where our parent company Maid2Match Pty Ltd operates. We may also use cloud-based services hosted overseas.
In accordance with Information Privacy Principle 12 of the Privacy Act 2020, before disclosing personal information to an overseas person or entity, we will take reasonable steps to ensure the recipient is subject to privacy protections comparable to those under New Zealand law, or we will obtain your authorisation for the disclosure.
7. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. In general:
- Customer account and booking information is retained for the duration of your relationship with us, and for a reasonable period afterwards to handle any enquiries or disputes
- Financial and tax records are retained for a minimum of seven (7) years, as required by the Tax Administration Act 1994 (NZ)
- Marketing consent records are retained for the duration of your consent
- Website analytics data is retained in accordance with our analytics provider’s policies
When personal information is no longer required, we will securely delete or de-identify it.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and to help us understand how our website is used.
8.1 Types of Cookies We Use
- Essential cookies: Required for our website to function properly (e.g., session management, booking forms)
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness
8.2 Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies, visit www.allaboutcookies.org.
9. Your Rights Under the Privacy Act 2020
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you (IPP 6)
- Request correction of any inaccurate, incomplete, or misleading personal information (IPP 7)
- Withdraw your consent to marketing communications at any time
- Make a complaint to the Office of the Privacy Commissioner if you believe we have breached your privacy
To exercise any of these rights, please contact us using the details in Section 13 below. We will respond to your request within 20 working days, as required by the Privacy Act 2020. We may need to verify your identity before processing your request.
There is no charge for requesting access to your personal information, although we may charge a reasonable fee if the request requires substantial effort or resources.
10. Security of Your Information
We take reasonable steps to protect your personal information from unauthorised access, use, modification, disclosure, or loss. Our security measures include:
- Secure encryption of data transmitted through our website (SSL/TLS)
- Restricted access to personal information on a need-to-know basis
- Secure storage of electronic records using reputable cloud service providers
- Regular review of our information security practices
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information.
11. Direct Marketing
We may send you marketing communications about our services where you have provided your consent or where we are otherwise permitted to do so under the Unsolicited Electronic Messages Act 2007 (NZ).
Every marketing communication we send will include a clear and easy option to unsubscribe. You may also opt out of marketing communications at any time by contacting us directly or using the unsubscribe link in any marketing email or SMS.
Opting out of marketing communications will not affect communications related to your existing bookings or account.
12. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete that information promptly.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or wish to make a complaint about how we have handled your personal information, please contact us:
Maid2Match (operated by Maid2Match Limited)
Email: [email protected]
Website: www.www.www.maid2match.co.nz
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner:
Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.
Where changes are significant, we will take reasonable steps to notify you, such as by posting a notice on our website or by emailing you directly.