TERMS & CONDITIONS
1. About Us
These Terms and Conditions (“Terms”) govern your use of the website www.www.www.maid2match.co.nz (“Website”) and the domestic cleaning services (“Services”) provided by Maid2Match Limited (NZBN: 9429048503556, Company No: 8073896), trading as Maid2Match (“we”, “us”, “our”).
By accessing our Website or booking our Services, you (“you”, “your”, “Customer”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.
2. Our Services
Maid2Match provides domestic cleaning services to residential properties in selected areas of New Zealand. Our Services include general house cleaning, deep cleaning, end-of-lease cleaning, and other cleaning services as advertised on our Website from time to time.
All cleaning is performed by our trained employees. We do not use independent contractors for cleaning services.
3. Bookings and Appointments
3.1 Making a Booking
Bookings can be made through our Website, by phone, or by email. When you make a booking, you are making an offer to purchase our Services, which we may accept or decline at our discretion.
A booking is confirmed once we send you a written confirmation (by email or SMS). Until confirmation is sent, no binding agreement exists.
3.2 Booking Information
You must provide accurate and complete information when making a booking, including:
- Your full name and contact details
- The property address where Services are to be performed
- Any access instructions or security codes required
- The type and scope of cleaning required
- Any special requirements, hazards, or conditions at the property
You are responsible for ensuring the accuracy of this information. Additional charges may apply if the actual scope of work differs materially from what was described at the time of booking.
3.3 Access to Property
You must ensure that our staff can access your property at the agreed time. If our staff are unable to gain access to your property and you have not provided at least 24 hours’ notice of a change, a cancellation fee may apply (see Section 5).
4. Pricing and Payment
4.1 Pricing
All prices displayed on our Website are in New Zealand Dollars (NZD). Prices are inclusive of GST where applicable. We are not currently registered for GST; however, should we become registered, prices will be adjusted accordingly and clearly stated.
We reserve the right to update our pricing at any time. Price changes will not affect bookings that have already been confirmed.
4.2 Quotes and Estimates
Prices provided for our Services are estimates based on the information you provide. If the actual work required exceeds the original estimate (for example, due to the condition of the property being materially different from what was described), we will contact you before proceeding with additional work. Additional charges will apply for additional work approved by you.
4.3 Payment
Payment is due upon completion of the Services unless otherwise agreed in writing. We accept payment by credit card, debit card, and bank transfer.
If payment is not received within seven (7) days of the invoice date, we reserve the right to charge interest on the overdue amount at a rate of 1.5% per month, and to suspend or cancel any future bookings until the outstanding amount is settled.
5. Cancellations and Rescheduling
5.1 Cancellation by You
You may cancel or reschedule a confirmed booking by giving us notice as follows:
- More than 24 hours’ notice: No charge
- Less than 24 hours’ notice: A cancellation fee of 50% of the quoted service price may apply
- No-show (no notice): The full quoted service price may be charged
5.2 Cancellation by Us
We may cancel or reschedule a booking at any time if, in our reasonable opinion, it is unsafe or impractical for our staff to perform the Services. This includes, but is not limited to, situations involving extreme weather, hazardous conditions at the property, or staff illness. Where we cancel a booking, we will offer to reschedule at no additional cost.
We reserve the right to cancel or refuse a booking if we reasonably believe the Customer has provided false or misleading information, or if the Customer’s behaviour is threatening, abusive, or inappropriate towards our staff.
6. Consumer Guarantees
Under the Consumer Guarantees Act 1993 (NZ), our Services come with guarantees that cannot be excluded by law. These include guarantees that Services will be carried out with reasonable care and skill, will be fit for purpose, and will be completed within a reasonable time.
Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection legislation.
6.1 Satisfaction Guarantee
If you are not satisfied with the quality of our cleaning, please contact us within 24 hours of the service being completed. We will arrange for our team to return and re-clean the areas of concern at no additional charge.
This satisfaction guarantee is in addition to, and does not limit, your rights under the Consumer Guarantees Act 1993.
7. Your Obligations
When using our Services, you agree to:
- Provide a safe working environment for our staff, free from hazards
- Ensure all pets are secured or contained during the cleaning appointment
- Remove or secure any items of significant value, including cash, jewellery, and irreplaceable items, prior to our staff arriving
- Disclose any known hazards, including the presence of asbestos, mould, pests, or any substances that may pose a health or safety risk to our staff
- Treat our staff with respect and courtesy at all times
- Not request our staff to perform tasks outside the agreed scope of Services, or tasks that may be unsafe
8. Liability and Insurance
8.1 Our Liability
Subject to the Consumer Guarantees Act 1993, our maximum aggregate liability to you for any loss or damage arising out of or in connection with the provision of our Services is limited to the total amount paid by you for the specific service giving rise to the claim.
To the maximum extent permitted by law, we are not liable for:
- Any indirect, consequential, special, or incidental loss or damage
- Loss of profit, revenue, or anticipated savings
- Loss or damage to items that were not disclosed or secured as required under Section 7
- Any pre-existing damage to your property
- Any damage caused by defective or worn surfaces, fittings, or appliances in your property
8.2 Damage Claims
If you believe our staff have caused damage to your property during a cleaning appointment, you must notify us within 48 hours of the service. We will investigate all claims promptly and fairly. Where we accept liability, we will arrange for repair or replacement at our cost, or provide a reasonable credit or refund.
We may request photographic evidence and access to the property to assess any damage claim.
8.3 Insurance
We maintain appropriate public liability insurance to cover our cleaning operations. Details of our insurance coverage are available on request.
9. Valuables and Security
While our staff are carefully selected and trained, we strongly recommend that you secure all valuable items, including cash, jewellery, sensitive documents, and irreplaceable personal items, before each cleaning appointment.
We accept no liability for the loss of or damage to items that were not secured as recommended, unless the loss or damage is directly caused by the negligence or intentional act of our staff.
Where you provide keys, access codes, or other means of entry to your property, we will store these securely and return them upon request or termination of our Services.
10. Health and Safety
We are committed to maintaining a safe and healthy working environment in accordance with the Health and Safety at Work Act 2015 (NZ). Our staff are trained in safe cleaning practices and the proper use of cleaning products and equipment.
We reserve the right to decline to perform Services, or to cease performing Services, if our staff identify any health or safety risks at your property. In such cases, we will contact you to discuss the issue and, where possible, agree on a resolution.
You must inform us of any known health and safety hazards at your property, including but not limited to asbestos, mould, unstable structures, aggressive animals, or any other conditions that may pose a risk to our staff.
11. Intellectual Property
All content on our Website, including text, images, graphics, logos, trademarks, and software, is owned by or licensed to Maid2Match Limited and is protected by New Zealand and international intellectual property laws, including the Trade Marks Act 2002 (NZ) and the Copyright Act 1994 (NZ).
You may not reproduce, distribute, modify, or create derivative works from any content on our Website without our prior written consent.
12. Website Use
You agree to use our Website only for lawful purposes and in accordance with these Terms. You must not:
- Use our Website in any way that breaches any applicable New Zealand law or regulation
- Use our Website to transmit any unsolicited or unauthorised advertising or promotional material
- Attempt to gain unauthorised access to any part of our Website, server, or any connected database
- Use any automated system, including robots, spiders, or scrapers, to access our Website without our written permission
- Introduce any viruses, trojans, or other material that is malicious or technologically harmful
13. Third-Party Links
Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over, and accept no responsibility for, the content, privacy policies, or practices of any third-party websites.
14. Fair Trading
We comply with the Fair Trading Act 1986 (NZ). We will not engage in misleading or deceptive conduct in relation to our Services, pricing, or marketing. All representations we make about our Services are accurate and not misleading.
15. Dispute Resolution
If you have a complaint or dispute regarding our Services, we encourage you to contact us first so that we can attempt to resolve the matter directly.
If we are unable to resolve the dispute to your satisfaction, either party may refer the matter to mediation. If mediation is unsuccessful, the dispute may be referred to the Disputes Tribunal of New Zealand (for claims within its jurisdiction) or to the New Zealand courts.
Nothing in this section limits your rights to pursue any remedy available under the Consumer Guarantees Act 1993 or any other applicable legislation.
16. Privacy
Your use of our Website and Services is also governed by our Privacy Policy, which is available on our Website. Our Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 2020 (NZ).
17. Force Majeure
We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government orders, severe weather events, power outages, or industrial action.
18. General Provisions
18.1 Entire Agreement
These Terms, together with our Privacy Policy and any specific terms agreed at the time of booking, constitute the entire agreement between you and us in relation to your use of our Website and Services.
18.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
18.3 Waiver
A failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
18.4 Assignment
We may assign or transfer our rights and obligations under these Terms to any party, including in connection with a sale or transfer of our business. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
18.5 Governing Law
These Terms are governed by and construed in accordance with the laws of New Zealand. Both parties submit to the non-exclusive jurisdiction of the courts of New Zealand.
19. Changes to These Terms
We may update these Terms from time to time. Any updated version will be posted on our Website with a revised “Last Updated” date. Continued use of our Website or Services after any changes constitutes acceptance of the updated Terms.
Where changes are material, we will take reasonable steps to notify you, such as by posting a prominent notice on our Website.
20. Contact Us
If you have any questions about these Terms, please contact us:
Maid2Match (operated by Maid2Match Limited)
Email: [email protected]
Website: www.www.www.maid2match.co.nz